The availability of mobile devices has made communication faster and more accessible for many. Even workers and clients use text messages, voice calls, and online messaging apps like WeChat and WhatsApp to interact. Although these channels offer convenience, they also present risks to organizations. Still, companies cannot simply prohibit the use of these messaging platforms as it can negatively impact user experience.
This is why legislators have pushed for mobile compliance regulations. Companies can keep allowing their employees to use company-issued or personal devices for business-related matters through these laws. However, they are obliged to capture and retain various forms of communications for audits, regulatory investigations, and record requests.
Compliance with mobile communication archiving regulations is a vital responsibility among firms, especially those in the regulated sectors. Companies in finance, healthcare, education, and IT/BPOs manage sensitive information and assets that hackers and other criminals might target. Moreover, they must also ensure that their employees are not involved in unlawful activities.
Some enterprises have attempted to archive mobile communication manually, but they often fail because of the complexities of various mobile device operating systems and network carriers. To address the matter, organizations must onboard an effective mobile archiving solution that supports different network carriers and mobile OSs.
There are many mobile communication archiver providers in the market, and businesses must choose the right one. Among the steps to determine the effectiveness of a mobile archiving solution is to review its coverage. A successful mobile archiver must be able to support secure SMS messaging, voice calls, MMS and IM chat messages. These tools should also be capable of delivering the content from the employee’s mobile device to the archival server.
With effective mobile communication archiving solutions, regulated firms can better observe due diligence to WeChat compliance and other mobile legislations.
See this infographic created by TeleMessage for more information on determining if a mobile archiver POC is successful.
